Policy

At Studio Lider, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition;

• Be in the original packaging, when applicable;

• Include all original accessories and components, when applicable;

• Not show signs of damage caused by use or improper handling.

Some products may be excluded from our return policy due to their nature. Any applicable exclusions will be clearly indicated on the product page before purchase.

2. How to Request a Return

To start a return, please contact our Customer Support team at:

[CUSTOMER SERVICE EMAIL]

Please include:

• Your order number;

• Your full name;

• The reason for the return;

• Photos of the item, if requested by our support team.

Our team will review your request and provide you with the return instructions.

Please do not send your order back without contacting us first. Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photos or other information to help us evaluate the issue.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund, as applicable.

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the customer's responsibility.

If the return is due to an error on our part or an item arriving damaged or defective, please contact our Customer Support team before returning the item so we can provide the appropriate instructions.

6. Exchanges

If you would like to exchange an item, please contact us at [CUSTOMER SERVICE EMAIL].

Depending on product availability, we may offer an exchange or another appropriate solution.

7. Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account or credit card statement.

If you still have not received it, contact your payment provider or bank, as processing times may vary.

If you need further assistance, please contact us at [CUSTOMER SERVICE EMAIL].

8. Final Sale Items

Items marked as Final Sale are not eligible for return or refund unless the item arrives damaged, defective, or incorrect.

Any applicable final-sale restrictions will be clearly displayed before purchase.